Privacy Policy

1. Information We Collect

When you use halftonelabs.in, we collect information necessary to process and fulfil your orders. This includes:

• —Personal details: your name, email address, and phone number provided at sign-up or checkout.
• —Shipping address: full delivery address for order fulfilment.
• —Uploaded designs: artwork or images you upload to our studio tool for printing on your order.
• —Order history: details of past and current orders for account management and support.
• —Usage data: basic analytics such as pages visited, browser type, and device information to help us improve the website experience.

2. How We Use Your Information

The information we collect is used solely for legitimate business purposes:

• —Processing and fulfilling your orders, including production and dispatch.
• —Sending order confirmations, shipping notifications, and tracking updates.
• —Responding to support queries and handling complaints or replacement requests.
• —Improving our website, products, and overall service quality.
• —Sending occasional promotional updates — you may opt out of these at any time by emailing hello@halftonelabs.in.

3. Data Sharing

We do not sell, rent, or trade your personal information to any third party. We share your data only with service providers who are essential to operating our business:

• —Shipping partners (such as Delhivery, DTDC, or equivalent carriers) receive your name and delivery address solely for the purpose of dispatching and delivering your order.
• —Razorpay receives transaction-relevant information required to process your payment securely. Razorpay operates independently under its own privacy policy and PCI-DSS compliance.

We may disclose information if required to do so by law or in response to a valid legal request by public authorities.

4. Data Security

We take data security seriously. halftonelabs.in is built on industry-standard infrastructure with the following safeguards in place:

• —All data transmission is encrypted via HTTPS/TLS.
• —User data and uploaded files are stored securely on Supabase, which employs AES-256 encryption at rest and strict access controls.
• —Payment information is never stored on our servers — all card and banking data is handled by Razorpay.

While we implement strong security practices, no method of internet transmission is 100% secure. We cannot guarantee absolute security but commit to addressing any breach promptly.

5. Cookies

halftonelabs.in uses a minimal number of cookies, primarily for session management (keeping you logged in during your visit) and basic performance monitoring. We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, though this may affect some site functionality such as staying logged in.

6. Your Rights

You have the right to access, correct, or request deletion of the personal data we hold about you. To exercise any of these rights, please email us at hello@halftonelabs.in with the subject line "Data Request". We will respond within 10 business days. Please note that deleting your account data may affect your ability to access order history or ongoing support.

7. Contact

For any privacy-related questions or concerns, please contact us at hello@halftonelabs.in. Halftone Labs is an online-only brand with no physical store. All communications are handled electronically.